Política de reembolso
Our policy lasts 15 days from the date you receive your order. If 15 days have passed since your delivery, we cannot offer you a refund or exchange.
Eligibility To be eligible for a return, your item must meet the following conditions:
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It must be in the same condition as received.
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It must be unworn, unused, and include all original tags.
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It must be in its original packaging.
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You must provide a receipt or proof of purchase.
Return Process To start a return, contact us at [INSERT EMAIL]. Once approved, we will provide you with a return shipping label and instructions. Items sent back without a prior request will not be accepted.
Non-Returnable Items For hygiene and safety reasons, we do not accept returns for:
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Perishable goods (food, flowers, plants).
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Custom or personalized products.
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Personal care goods (beauty products).
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Hazardous materials or flammable liquids.
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Sale items or gift cards.
Damages and Issues Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exchanges The fastest way to get a new item is to return the one you have and, once approved, make a separate purchase for the new item.
Refunds Once your return is inspected, we will notify you of the approval. If approved, your refund will be processed to your original payment method within 10 business days. Please note that bank processing times may vary. If you have not received your refund after 15 business days, please contact us at [INSERT EMAIL].
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