Refund policy

Refund Policy

30-Day Return Window
We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return.

Eligibility Requirements
To be eligible for a return, ALL of the following conditions must be met:

  • The item must be unused, unworn, unwashed, and unopened, in the exact condition you received it.
  • The item must have all original tags attached and must not show any signs of removal or reattachment.
  • The item must be returned in its original packaging, including all inserts, manuals, and accessories.
  • The item must show no damage, stains, odors, or alterations of any kind that did not exist at the time of delivery.
  • You must provide proof of purchase (order number or receipt).
  • You must contact us to request a Return Merchandise Authorization (RMA) before shipping the item back. Items returned without prior authorization will be refused and sent back to the customer at the customer's expense.

Items that do not meet every requirement above will not qualify for a refund. We reserve the right to inspect all returned items upon arrival and to deny a refund, in whole or in part, if the item fails inspection.

How to Start a Return
Contact us at OVELIROFICIAL@GMAIL.COM with your order number and the reason for the return. Once your request is reviewed, we will provide return instructions and the return address if the request is approved.

Do not send any item back to us before receiving return approval. Unauthorized returns will not be accepted or refunded.

Damages and Issues
Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or incorrect, you must notify us within 48 hours of delivery at OVELIROFICIAL@GMAIL.COM, including photographic evidence of the item and its packaging. Claims submitted after this window may not be eligible for a refund or replacement, as we are no longer able to verify the condition of the item at the time of delivery.

Non-Returnable Items
The following items cannot be returned or refunded under any circumstances:

  • Items that have been used, worn, washed, or altered in any way.
  • Items missing original tags, packaging, or accessories.
  • Perishable goods (such as food, flowers, or plants).
  • Custom, made-to-order, or personalized products.
  • Personal care and hygiene items (such as underwear, swimwear, or beauty products), once the hygiene seal has been broken or removed.
  • Hazardous materials, flammable liquids, or gases.
  • Sale items, clearance items, and gift cards.

If you are unsure whether your item qualifies, contact us before purchasing or before initiating a return.

Exchanges
We do not process direct exchanges. To receive a different size, color, or product, please request a return of the original item and place a new order separately once the return has been approved.

European Union 14-Day Right of Withdrawal
If your order is shipped to a destination within the European Union, you have a statutory right to cancel your order within 14 days of receipt, without providing a reason, in accordance with EU consumer protection law. This right applies regardless of the eligibility requirements listed above, except that the item must still be returned unused and in a condition that allows us to verify it has not been used beyond what is necessary to establish its nature and characteristics. Items returned visibly used, damaged, or altered may be subject to a deduction from the refund corresponding to the diminished value of the goods, as permitted by applicable EU law.

This section does not limit any other mandatory consumer right you may have under the law of your country of residence.

Refund Process and Timing
Once we receive your returned item, we will inspect it and notify you by email whether your refund has been approved or denied, and the reason for any denial.

If approved, your refund will be issued to your original payment method within 10 business days of approval. Please note that your bank or card issuer may take additional time to post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at OVELIROFICIAL@GMAIL.COM.

Return shipping costs are the responsibility of the customer, except where the return is due to our error (wrong or defective item) or where required by mandatory law (such as the EU withdrawal right above).

Applicable Law
This policy is governed by the laws of the United States, without prejudice to any mandatory consumer protection rights you may have under the laws of your country of residence, which take precedence where applicable.