Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1 to 2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay in the processing of your order, we will contact you via email or phone.

Shipping Time

Once your order has been processed and shipped, estimated delivery time is 6 to 10 business days, depending on the destination city and the shipping carrier's operating capacity at the time of delivery.

Delivery times are estimates and are not guaranteed. Actual delivery time may vary based on:

  • The destination city, region, or postal code, and its distance from our fulfillment or distribution center.
  • The shipping carrier's route, capacity, and current operational conditions.
  • Customs processing or clearance procedures, where applicable.
  • Weather conditions, holidays, high-demand periods, or events outside our control.

We work with third-party shipping carriers and logistics providers to deliver your order. Once your package is handed off to the carrier, delivery timing and handling are managed by that carrier, and we are not responsible for delays caused by the carrier, customs, or other circumstances outside our direct control.

Shipping Confirmation and Tracking

You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24-48 hours.

Order Delays

If your order has not arrived within the estimated delivery window, please contact us at OVELIROFICIAL@GMAIL.COM with your order number so we can look into it with the carrier. We ask that you allow the full estimated delivery window to pass before requesting an investigation, since transit times can vary by city and carrier workload.

Damages

If you receive your order damaged, please contact us immediately at OVELIROFICIAL@GMAIL.COM with photos of the product and packaging so we can evaluate the issue with the carrier and determine the best resolution.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us as soon as possible at OVELIROFICIAL@GMAIL.COM so we can attempt to correct it before the order ships; once an order has shipped, we may be unable to modify the delivery address.

This shipping policy is a general estimate and does not constitute a guaranteed delivery date. Delivery times may vary by destination and are subject to the shipping carrier's own service standards.

We work hard to give you the best possible service and to have your orders shipped as quickly as possible. Thank you!